You are able to select if you want numbers/contacts you are calling that are saved in HubSpot to create a contact directly in Aircall and keep that synchronized contact up to date. ⚠️ For more information on how turning off contact creation affects calland ticket logging, please visit How Does the HubSpot Integration Work? You are able to select if you want numbers/contacts you are calling with Aircall that are not already saved in HubSpot to create a new contact. You are able to select if you want call or SMS activity to create logs in HubSpot only during each number’s business hours, or for any call (even out of business hours). For more information on reporting with Aircall Tags, please visit our article here.įor each call or SMS, we allow for a ticket to be created, which you can manage from this section. As an alternative, please feel free to make use of Aircall Tags to notate the outcome of your calls. ⚠️ Please note that custom Outcomes are not supported by the Aircall-HubSpot integration. Missed incoming call with voicemail : No answer or None or Left voicemail Missed incoming call without voicemail : No answer or None Please note a number is considered “wrong” when it is identified as being invalid or does not exist. Outbound call to a wrong number : Wrong number or No answer or None Outbound call to a contact already in a call: Busy or No answer or None Please note that outbound calls are considered unanswered when the user hangs up without being connected to the contact, automated message, or voicemail of the number being called. Outbound unanswered call: No answer or None Please note that outbound calls which connect to automated messages or voicemails will also be counted as “Answered.” Outbound answered call : Connected or None
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